What is Salesforce?
Salesforce is a Cloud Based CRM Platform that helps companies manage their Sales, Service, Marketing & Support all in one place.
💡 Remember This:
Salesforce = Customer Information + Business Automation + Better Decisions
Explanation:
Companies ki chala mandi customers untāru. Information ni papers lo, Excel lo maintain chestē confusion & data loss avuthundi.
Salesforce anni customer details ni cloud lo safe ga store chesi, team members ki anywhere → anytime access istundi.
Real-Time Business Example:
Suppose HDFC Bank ki thousands of customers unnāru:
- Customer loan apply chesadu → Sales Team record chestundi
- Later customer ki help kavali → Support Team ade record open chestundi
- Marketing team offers send chestundi → ade customer data vadutundi
Result: Teams different aina, place different aina → Customer Data okkate → Service fast & professional.
🧑💼 Sales Team 🎧 Support Team 📢 Marketing Team
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☁️ Salesforce (CRM)
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🗄️ Customer Data
Salesforce is a Cloud-Based CRM Platform that helps companies manage Sales, Service, Marketing, Support — all in one place.
Salesforce = Customer Info + Automation + Better Decisions
Example:
Company ki customer details anni cloud lo store →
Teams anywhere nunchi access → Fast & professional service